At Sync Transpay, we aim to provide flexibility and fairness in our refund process.

1. Eligibility for Refunds

• Refunds are available for cancellations made within the allowed time frame (varies by package and service provider).

• Airline tickets, hotel bookings, and certain tour packages may be non-refundable or partially refundable depending on provider rules.

2. Non-Refundable Situations

• No-show or failure to arrive at the destination.

• Visa rejection or failure to provide valid travel documents.

• Cancellations made after the deadline specified in your booking.

3. Refund Processing Time

• Refund requests are processed within 7–14 business days.

• Refunds will be credited to the original method of payment.

4. Service Charges & Deductions

• Administrative fees or transaction charges may apply.

• Provider penalties (airlines, hotels, etc.) will be deducted from the refund amount.

5. Contact for Refunds

To request a refund, contact our support team:
📧 Email: [email protected]